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Privacy policy
Preamble
The purpose of this privacy policy is to inform you of the way in which L&L services sprl collects, processes and uses your personal data, in general, when you use its website or make purchases on the site. The processing of personal data is carried out in accordance with the obligations of the General Data Protection Regulation (GDPR) and all applicable privacy and data protection regulations.
We invite you to review our privacy policy, as well as the terms and conditions specifically applicable to our various products and services. This policy applies to all customers and visitors to the eatdessertfirst.be website.
This privacy statement can be summarised in 4 points:
L&L services bvba mainly processes your identification and/or contact data to prepare your orders and deliver them to you.
Your identification and contact data will NOT be passed on to third parties for commercial purposes unless you give us explicit permission to do so.
To the best of our knowledge your personal data is stored in the European Union.
You can exercise your rights online via your customer area - there you can access, correct, subscribe or unsubscribe to our commercial electronic communications. You can also contact our customer service department to exercise your rights.
If you have any questions about this Privacy Statement, you can contact us by email at eatingdessertsfirst@gmail.com.
By using our website (including the services offered by the platform or derived from it), you agree that L&L services bvba may collect and process some of your personal data.
1. Identification
The website eatdessertfirst.be was created and is managed by The Skif Agency. The person responsible for the publication is Laura Oppenheimer, manager. The eatdessertfirst.be website is hosted by Wix.
Customer service: eatingdessertsfirst@gmail.com
L&L services sprl
Represented by Laura Oppenheimer
Head office :
184 Avenue de Mai 1200, Woluwe Saint-Lambert
VAT number : BE0600.831.559
Mail : eatingdessertsfirst@gmail.com
Telephone : +32 478/540.393
2. Person responsible for the processing of personal data
The person responsible for processing personal data is L&L services sprl, located at 184 Avenue de Mai 1200 Woluwe Saint-Lambert, Belgium.
You can contact the data protection officer via eatingdessertsfirst@gmail.com. You will find more information on how you can exercise your rights in this document.
3. Definitions
The words referred to below shall have the following meanings:
"Customer" means the natural or legal person who visits the eatdessertfirst.be website, makes a Reservation, regardless of the place and means used for this purpose. The "customer" refers to a natural person of legal age or with the consent of a parent or guardian.
"Consumer": the Client who is a natural person and who makes use of L&L services sprl, the website and/or acquires or uses the products or services of L&L services sprl for purposes that do not fall within the scope of his commercial, industrial, craft or liberal activity.
"Eat Dessert First by Laura": a registered name referring to the eatdessertfirst.be platform which allows the ordering of products online and the services resulting from it.
"Reservation": the activity by which the Customer places, and therefore reserves, food products and other products in a shopping basket, with a view to their final use, and by which L&L services sprl and its partners endeavour to collect these products with a view to making them available for delivery to an address, on the date and at the time slot chosen by the Customer. Unless otherwise specified, a Reservation always refers to a reservation made via the Website.
"Personal Data" means any information relating to an identified or identifiable natural person (the "Data Subject").
"Processing" means any operation or set of operations, whether or not by automatic means, which is performed on personal data or sets of data, such as collection, recording, organisation, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure or destruction of data.
4. Processing of data
L&L services bvba processes your data for specific and explicitly defined purposes and will not process your data in a way that is incompatible with these purposes.
L&L services bvba processes your data for the following purposes:
To offer products and services, to optimise and improve the services we offer you. This means that L&L services bvba may process your data to analyse, evaluate and improve its range of products and services. This includes: feedback on our products and services, data we obtain through interviews via the helpdesk, our social networks and our customer service.
Informing you about our latest products, services, special or customised offers or those of our partners. You are free to choose whether or not you wish to receive our newsletter. You can change your preferences at any time via your customer area.
To generate statistics and reports regarding the use of our services, the sale of our products and the progress of our actions, competitions and more. For this purpose, we will only study purchasing behaviour in an anonymous manner.
We are obliged to retain certain data about you and/or to disclose it to the authorities and/or courts (tax and accounting obligations and the mandatory transfer of data in the context of a police or judicial investigation).
The legal grounds on which we may process your data
concern:
Your consent: e.g. for the sending of newsletters;
A contract that you have concluded with L&L services sprl or one of its partners;
A legitimate interest of L&L services sprl after careful and considered analysis of whether the fundamental rights and freedoms of the data subject prevail;
Legal obligations (e.g. keeping accounts, mandatory identification of the user of a prepaid telephone card).
L&L services sprl will under no circumstances communicate the collected data to third parties except :
In the cases determined by the law ;
By virtue of a regulatory or legal procedure.
In addition, L&L services bvba calls upon certain subcontractors such as the communication agency The Skif Agency and ICT companies for the maintenance and operation of our website, research consultancies, marketing agencies, data analysts, to subcontract part of our services. These subcontractors are not considered to be third parties either. We ensure that these subcontractors handle your data in a secure and respectful manner in accordance with our instructions and that they do not in any way pass it on to third parties.
5. Collection of personal data
The data concerning you that L&L services sprl collects, where applicable, are :
Identification data such as your name, first name, date of birth, place of birth, sex, age...
Contact data: postal address, e-mail address, telephone number, etc.
Customer data: such as your customer number, number of orders, account number...
Transactional data: customer profile, customer segment (such as wine lovers, families with children,... this segment results from a purchase analysis), your usual delivery addresses,...
Data about your online behaviour: such as the links you click on, the pages you visit.
Data about complaints, questions, remarks.
We do not collect and process special categories of data unless we receive your explicit consent to do so or are obliged to do so. We may, for example, store and use allergy-related data when you provide us with such data in connection with questions you ask our customer service department about allergens. We only keep this data to answer your question and to keep evidence that we have answered you.
6. Security and confidentiality
L&L services bvba ensures that your personal data is protected by as adequate as reasonably possible technical and organisational security measures against accidental or unlawful loss, destruction, alteration, use, disclosure or unauthorised access.
Your data is protected by, among others, the following technical security measures:
Access controls ;
Encryption ;
Anti-virus ;
Data logging and access;
Back-ups.
The number of employees who have access to your data is restricted and access is only granted to the extent necessary for the performance of their duties. Any subcontractor handling your data is required to comply with the rules set out in this policy.
7. Your rights
As a customer, you always have specific rights that you can exercise regarding the processing of your data. Below you can find a description of these rights, including how you can exercise them.
Via your customer area
By e-mail: eatingdessertsfirst@gmail.com
Right to access and view data
Modification and deletion
You can at any time correct inaccurate, incomplete, inappropriate or obsolete data or have your data deleted.
Data processing
As a customer, you have the right to object to the processing of your data, to restrict the processing of your data or to withdraw your previously granted consent to a specific processing of your data in certain cases defined by law.
In exercising your right to restrict or object to processing or to withdraw your consent, we ask you to indicate clearly against which processing(s) you object or which consent you wish to withdraw.
We would like to draw your attention to the fact that objecting to certain processing (e.g. profiling), limiting certain processing or withdrawing your consent to certain processing of your data may result in you no longer being able to use certain services or products we offer.
If you wish to object to profiling, we will no longer be able to provide you with specific or personalised offers, promotions or actions that match your interests, preferences and purchasing behaviour.
However, if you would like to stay informed about our promotions and general offers, without guaranteeing that they correspond to your interests and preferences and without them being based on your purchasing behaviour, which may make them less interesting for you, you can simply use our newsletter.
In certain cases, you also have the right to request the portability of your data if we process your data, provided by you, on the basis of your consent or processing within the framework of the execution of the contract between you and Eat Dessert First and this processing is carried out entirely by automated means.
Exercising your rights
If you wish to exercise your rights, we ask you to provide us with proof of your identity to prevent any unauthorised disclosure or use of your data. We therefore ask you to attach a copy of the front of your identity card to your application. This copy will only be used by us to implement the rights you are exercising. For your security when sending information by e-mail, we also recommend that you mask your card number (or other document number if you are using any other means of evidence) and your photograph if you send it to us.
For completeness, we also inform you of your right to lodge a complaint with the Privacy Commission (commission@privacycommission.be) if we do not respond to your request for access to your data, if Eat Dessert First refuses your request or if our response does not meet your expectations. You also have this right if you believe that Eat Dessert First processing of your data is unlawful.
8. Cookies
L&L services sprl uses "cookies". These are pieces of information that are stored by your web browser on your computer and allow us to obtain information about the user.
The cookies used on our website aim to offer you a better service by informing us of your language, for example, by identifying you the next time you visit the website. They help us to tailor the website to your needs, preferences and convenience. Cookies can also be used to make the content or advertising on a website more personalised. Cookies themselves cannot collect information stored on your computer or files.
Here is a list of the cookies that are applied by L&L services sprl:
Essential cookies: necessary for navigation on the website and for secure identification.
Functional cookies: make the website easier to use and ensure a personalised browsing experience. These cookies store and remember data to improve your experience on the website, such as language, layout preferences, overview of previous purchases, previous searches.
Performance cookies: collect data from visitors to improve the website, such as number of visitors, most visited pages.
Advertising cookies: tailor ads and advertisements based on your browsing habits, demographics and usage data. In this way, we can make our ads more effective and we can better align them with your interests.
Cookies for website analysis: for statistical purposes in order to adapt the website to the needs and interests of visitors, to determine the frequency of visits to our website, and to determine which pages have anomalies. L&L services sprl uses external platforms such as Google Analytics or Adobe Analytics for this purpose. The information generated by the cookies concerning your use is transferred to Google and Adobe and stored on their servers, whether in the United States or elsewhere, for the purpose of analysing website use. These cookies store, among other things, the following information: the pages visited, the time spent on the website, the behaviour on the website, the IP address.
Some cookies may be installed by third parties, for example Facebook, Instagram and Pinterest, under their own responsibility. In this case, we advise you to carefully read the privacy policies of these third parties.
You can manage the acceptance of the use of cookies individually or globally for the sites you visit. You can reject cookies via the privacy settings of your browser. You can find information depending on your browser via these links:
https://support.apple.com/fr-be/safari
Disabling cookies can have an adverse effect on the display of the website.
9. Duration of storage
We do not keep your personal data for longer than is necessary for the purposes for which it was stored. We use purpose as one of the criteria for defining the period for which data should be retained. Other criteria may be: our legal obligations to retain data or information, or the period during which we have a business relationship with you or deliver services to you.
10. Risks
The use of our website, online services and products implies knowledge and acceptance of the characteristics and limits of the Internet, in particular with regard to technical performance, response times for consulting, requesting or sending information, or the risks of interruption, and more generally, the risks inherent in all connections and transmissions on the Internet, the lack of protection of certain data against possible misuse, and the risks of contamination by possible viruses circulating on the network.
11. Modifications
L&L services sprl reserves the right to modify the "Privacy Policy" declaration.
Last update: 04/08/2021